Returns & Withdrawal

Last updated: August 18, 2026

We want you to love your Dragon Ward relic. If you change your mind about your purchase, you have the right to return eligible products in accordance with Dutch and European consumer law.

1. Your 14-day right of withdrawal

If you are a consumer purchasing from The Dragon Ward online, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period begins on the day you, or a person you designate other than the carrier, receives the product.

To exercise your right of withdrawal, you can:

• use the Cancel / Withdraw from order button available on our website;

• complete our standard withdrawal form; or

• contact us directly at keeper@thedragonward.com with a clear statement that you wish to withdraw from your purchase.

You do not need to provide a reason, but it will be appreciated by the keeper.

2. Returning the product

After notifying us that you wish to withdraw, you must return the product without undue delay and no later than 14 days after notifying us.

Please send returns to:

The Dragon Ward
Langepad 24, Zaandijk, 1544PS, the Netherlands

We recommend using a tracked shipping service and keeping your proof of postage.

Unless otherwise stated before purchase, the direct cost of returning a product is your responsibility.

3. Condition of returned products

You may handle a product to the extent necessary to establish its nature, characteristics and functioning, as you would reasonably be able to do in a physical shop.

You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product.

Please return products safely packaged to prevent damage during transportation.

4. Refunds

Once you withdraw from your purchase, we will refund the payments we have received from you, including the cost of standard delivery.

If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to refund the additional cost.

We may withhold the refund until we have received the returned product or you provide evidence that you have sent it back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original purchase, unless we agree otherwise.

5. Products excluded from withdrawal

The statutory right of withdrawal does not apply where an applicable legal exception exists.

This may include products that are:

• clearly personalised;

• made to the customer's specifications;

• or otherwise covered by a statutory exception.

Important: Handmade products are not automatically excluded from the right of withdrawal merely because they are handmade.

If a particular product is excluded from the right of withdrawal, this will be clearly stated on the product page before purchase.

6. Faulty or damaged products

Your statutory rights are separate from the 14-day right of withdrawal.

If your product arrives damaged, is defective, or does not conform to the agreement, please contact us at keeper@thedragonward.com as soon as reasonably possible.

Please include your order number and photographs where appropriate.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.