Shipping & Delivery

Last updated:August 18, 2026

Every Dragon Ward relic is carefully prepared and packaged before leaving the forge.

Processing time

Most orders are prepared for shipment within 3-5 business days.

Because many of our products are handcrafted, certain items may require additional preparation time. The estimated processing time for a specific product is displayed on its product page where applicable.

Delivery

We currently ship to:

The Netherlands: delivered within 2 days
Germany: delivered within 3-5 days
France: delivered within 3-5 days
Other countries: delivered within 5-30 days

Available delivery options and prices are shown at checkout before you complete your purchase.

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Delays

Delivery may occasionally be delayed because of circumstances outside our control, including postal-service delays, customs procedures, extreme weather, strikes or other disruptions.

If your order appears to be delayed or has not arrived within a reasonable period, please contact us at keeper@thedragonward.com with your order number.

Incorrect delivery information

Please check your delivery address carefully before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery. Additional shipping costs may apply where permitted by law.

International orders

For orders shipped outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

The Dragon Ward is not responsible for delays caused by customs processing.

Damaged parcels

If your parcel arrives visibly damaged, please photograph the packaging and the product as soon as possible and contact us at keeper@thedragonward.com.

Your statutory consumer rights remain unaffected.